Reference

How We Handle Your Data and Account Policies

We keep things clear about how pansos4d manages your information, what we store, and what rights you hold over your own account data.

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pansos4d How We Handle Your Data and Account Policies
POLICY CONTACT PATHS

Reach Us About Any Policy Question

Need something clarified or want to exercise a data right? We keep multiple channels open so you can reach our team in the way that suits you. Whether it is a deletion request, a question about cookie use, or a dispute about account status, route it through one of these paths and we will handle it directly.

Live Chat Open a chat session from any page on the site. Our team handles policy queries alongside account questions, so you do not need a separate channel.
Email Support Send a detailed request to our support inbox when you need a paper trail. We reply to policy-related emails with a case reference number. Attach screenshots or documents if your query involves transaction records or identity verification.
In-Account Request Form Log into your pansos4d account and open the request form under settings. This path pre-fills your account ID so the team can locate your records immediately. Use it for data export requests, correction requests, or account closure.
DATA AND SECURITY PRACTICES

How We Protect What Belongs to You

Your account holds personal details and transaction history. Here is how we handle each aspect — from the moment you register through to what happens if you choose to close your account. Every practice described here applies consistently whether you access pansos4d from a phone in Bandung or a desktop anywhere else in an eligible region.

Data Collection Scope

We collect your registration details, payment method identifiers for DANA, OVO or GoPay, device fingerprint for session security, and activity logs. Nothing beyond what is needed to run your account and process your transactions.

Cookie Use

Session cookies keep you logged in across pages. Preference cookies remember your language and lobby layout. Analytics cookies help us understand which sections load slowly on mobile so we can fix them. You control non-essential cookies via browser settings.

Account Security

Your password is stored using one-way hashing — we cannot read it, only verify it. Sessions expire after inactivity. If you log in from a new device, we send a verification code to the email or phone number on file before granting access.

Data Retention

Active account data stays as long as you hold an account. After closure, we retain transaction records for the period local regulations require, then permanently delete them. Activity logs follow the same lifecycle — kept only as long as legally necessary.

Your Rights

You can request a full export of your personal data, ask us to correct inaccurate fields, or request deletion of your account and associated records. Submit any of these through the in-account request form or via email and we act on them promptly.

How to Request Changes

Log in, navigate to account settings, and select the request type you need. Alternatively, email us with your registered address and specify what you want changed or deleted. We confirm receipt and provide a timeline for completion in our reply.

Common Questions About Our Policies

These are the questions we hear most from account holders regarding their data, rights, and how our policies work in practice. If your question is not covered here, reach out through any of the contact paths above.

We store your registration details (name, email, phone number), your chosen payment method identifiers for DANA, OVO or GoPay, device information used for login verification, and a log of your account activity. We do not collect data unrelated to operating your account.

Yes. Open the request form in your account settings or email our support team. We compile your data into a downloadable file and notify you when it is ready. The process typically completes within a few working days depending on volume.

Submit a deletion request through the in-account form or by emailing from your registered address. Once confirmed, we remove personal data and close the account. Transaction records are kept only for the retention period required by applicable regulations, then erased.

No. Payment identifiers are used solely to process your deposits and withdrawals. We do not sell, rent, or share your financial data with third parties. The connection between your wallet and your account is encrypted in transit and at rest.

We use session cookies for login persistence, preference cookies for layout memory, and analytics cookies to monitor page performance. You can disable non-essential cookies in your browser settings. Essential session cookies cannot be disabled without breaking login functionality.

Use live chat, email support, or the in-account request form. Reference your account ID and describe the issue clearly. We assign a case number and respond with next steps. If the matter requires escalation, we inform you of the timeline involved.

Yes. Availability depends on local law and eligible regions. We do not guarantee access from every location. If regulations in your area change, we notify you by email and through an in-account message before any access changes take effect.

We retain transaction records for the minimum period required by applicable local regulations. Once that period expires, records are permanently deleted from our systems. You can ask for confirmation of deletion through our support channels after that window passes.

We detect the unfamiliar device and send a verification code to the email or phone number linked to your account. You must enter that code before the session is granted. This prevents unauthorised access even if your password is compromised.

We send an email to your registered address and post an in-account notification before any policy change takes effect. The revision date at the bottom of this page is updated each time we amend the terms, so you can always check the current version.

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